R09 — Contact form that does not exist (Critical)
- Context:
paris→/events/unleash-paris - Chat id:
uat-comparison-openai-regression-2026-10-05T11-35-02-R09 - Script: Turn 1: how do I contact someone at UNLEASH? Turn 2: say thanks, that's all.
- Expected: Gives email routes only: events@unleash.ai, customersuccess@unleash.ai.
- Pass criteria: Gives email routes only: events@unleash.ai, customersuccess@unleash.ai. Must NOT contain any of: "contact form", "enquiry form", "form on the site".
Verdict: FAIL
The agent did not provide the required email routes events@unleash.ai or customersuccess@unleash.ai. Instead it provided support@unleash.ai (not in the expected list) and a sponsorship page link. The pass criteria explicitly require events@unleash.ai and customersuccess@unleash.ai to be given, and neither appeared in the transcript.
Webhook submissions
None captured.
Transcript
Turn 1 (first token 3059ms, total 4045ms)
Visitor: how do I contact someone at UNLEASH?
Agent: For general help, use Support. For sponsorship or exhibiting, use Sponsor UNLEASH Paris 2026 and the team there will route you to the right person. We also don’t publish a public phone number.
If you need a person in a specific team, the most direct routes are:
- General questions and support: Support
- Sponsorship and exhibiting: Sponsor UNLEASH Paris 2026
- Event leadership contacts listed on the site: Code of Conduct
Would you like me to help you find the right page for a specific type of enquiry?
Turn 2 (first token 1118ms, total 1174ms)
Visitor: Thanks, that's all I needed!
Agent: You're welcome.