R10 — Contact form that does not exist (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-regression-2026-10-05T11-35-02-R10
• Script: Turn 1: I need to speak to a person about my booking Turn 2: say thanks, that's all.
• Expected: Email routes only.
• Pass criteria: Email routes only. Must NOT contain any of: "contact form".

Verdict: PASS

The agent routed exclusively via email (support@unleash.ai) with no mention of a contact form. No webhook submissions were made and none were claimed. The agent did not invent or fabricate any facts that contradict ground truth.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 2704ms, total 3917ms)

Visitor: I need to speak to a person about my booking

Agent: We can help with booking enquiries, but I can’t check an individual booking or contact details here. Please email support@unleash.ai with your booking reference, and the team will help you directly.

If you need ticket information while you wait, these are the current options for UNLEASH in Paris:

• General Admission Badge — for the core conference and exhibition across Days 2–3. EUR 3,195 + VAT
• Explorer Badge — for senior HR leaders, with Day 1 Expeditions plus full three-day access. Price on application
• Diamond Badge — for senior leaders, with Day 1 Summits & Salons plus premium access. EUR 5,495 + VAT

If you want, I can also point you to the right ticket page.

Turn 2 (first token 1133ms, total 1313ms)

Visitor: Thanks, that's all.

Agent: You're welcome.