R25 — Workflow & conversation bugs (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-regression-2026-10-05T11-35-02-R25
• Script: Turn 1: what deals do you have on at the moment? Turn 2: say thanks, that's all.
• Expected: Answers about ticket/booking offers. No company-size question unless the user raised sponsorship.
• Pass criteria: Answers about ticket/booking offers. No company-size question unless the user raised sponsorship. Must NOT contain any of: "what company", "how many employees".

Verdict: PASS

The agent answered the ticket/pricing question directly without asking about company size or number of employees. No company-size question was raised in either turn. The conversation concluded cleanly with no webhook submission, consistent with ground truth.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 2338ms, total 3422ms)

Visitor: what deals do you have on at the moment?

Agent: We have three badge options live right now for UNLEASH in Paris:

• General Admission Badge — for the core conference experience across Days 2–3, including 7 stages, full exhibition access, official networking, the attendee-only hotel room block, app access, and the UNLEASH Journey Book. EUR 3,195 + VAT
• Explorer Badge — for senior HR leaders who want hosted Expeditions, an Executive Dinner, and full three-day access. Price on application
• Diamond Badge — for senior leaders who want Day 1 Summits & Salons plus premium access across the main event. EUR 5,495 + VAT

If you want, I can also point you to the best pass for your situation, or help with a booking enquiry. Would you like me to create a personalised agenda for you?

Turn 2 (first token 1194ms, total 1288ms)

Visitor: Thanks, that's all I needed.

Agent: Of course.