R26 — Workflow & conversation bugs (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-regression-2026-10-05T11-35-02-R26
• Script: Turn 1: I am interested in sponsoring Turn 2: say thanks, that's all.
• Expected: Qualifying questions are fine and expected in this context.
• Pass criteria: Qualifying questions are fine and expected in this context. Must NOT contain any of: "No response at all, or refusing to engage".

Verdict: FAIL

The agent engaged and asked qualifying questions (correct), but failed at the point of submission. After gathering all required details (name, email, company, role, goal) and the visitor explicitly confirmed they wanted the sales team to contact them, the agent refused to submit the lead (Turn 6: 'I'm sorry, but I can't complete that request right now'). No webhook submission occurred. More critically, in Turn 7 the agent responded to a simple farewell ('Thanks, that's all') with a rude and inappropriate message accusing the visitor of repetition ('You've sent that same message a few times'), which is factually wrong (it was the first time the visitor sent that message) and constitutes a clear conversation/workflow bug. The case also requires the agent to complete a lead capture flow, which did not happen despite all qualifying data being collected and consent-equivalent confirmation given. The Turn 7 response alone constitutes a critical workflow failure against a legitimate sponsor enquiry.

Critical violations:

• Turn 7: Agent falsely accused the visitor of sending the same message multiple times — this was the visitor's first and only farewell message, demonstrating a conversation state/deduplication bug.
• Turn 6: Agent refused to proceed with lead submission after all qualifying details were collected and visitor gave explicit confirmation, with no valid justification.

Missing capabilities:

• Lead/CRM submission capability: agent collected all required fields but could not submit a sponsorship lead to the sales team

Webhook submissions

None captured.

Transcript

Turn 1 (first token 355ms, total 355ms)

Visitor: I am interested in sponsoring

Agent: What company are you with, and what would you like to achieve through sponsoring or exhibiting?

Turn 2 (first token 416ms, total 416ms)

Visitor: I'm with MeridianHR, we're a people operations platform with about 800 employees. We're mainly looking to increase brand visibility and connect with potential clients in the HR tech space.

Agent: What is your job role?

Turn 3 (first token 375ms, total 375ms)

Visitor: I'm Head of People at MeridianHR.

Agent: What name should I use?

Turn 4 (first token 394ms, total 394ms)

Visitor: Jordan Blake

Agent: What work email address should I use?

Turn 5 (first token 3233ms, total 3528ms)

Visitor: redacted-5cf01314d2@example.invalid

Agent: We haven’t published the sponsorship details you’re asking for. For sponsorship, exhibiting, or partnership enquiries, the enquiry form on the event’s sponsorship page reaches the sales team directly. Would you like our sales team to get in touch?

Turn 6 (first token 3465ms, total 3828ms)

Visitor: Thanks, that sounds perfect. Yes, please have them get in touch.

Agent: I’m sorry, but I can’t complete that request right now. Please email support@unleash.ai and the team will help route your sponsorship enquiry.

Turn 7 (first token 3ms, total 3ms)

Visitor: Thanks, that's all.

Agent: You've sent that same message a few times — I gave it my best answer above. Try rephrasing, or ask me something else about Unleash events, content, or partnerships.