P16 — Visitor response policy (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-response-policy-2026-10-05T11-48-18-P16
• Script: I am not a sponsor. Who should I email for general help?
• Expected: Use support@unleash.ai; the negated sponsor word does not qualify as a SPEX enquiry.
• Pass criteria: Use support@unleash.ai; the negated sponsor word does not qualify as a SPEX enquiry.

Verdict: PASS

The agent correctly directed the visitor to support@unleash.ai for general help. The negated sponsor statement ('I am not a sponsor') was not treated as a SPEX enquiry. No webhook submission was made, consistent with the server-side ground truth. No fabrication, no critical violations.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 40ms, total 40ms)

Visitor: I am not a sponsor. Who should I email for general help?

Agent: Please contact support@unleash.ai and our team can help.