F04 — Natural consent (High)

Verdict: FAIL

Turn 1: The agent failed to summarise the ticket request or ask for consent. Instead it deflected with a generic 'I don't have information about past events' response, which is incorrect behaviour — Paris is a valid current event (20–22 October 2026) and the visitor's details were clearly provided. Turn 2: The visitor's 'yes please, send!' was intended as confirmation of a consent prompt that never occurred. The agent then presented the summary and consent request again, but did not actually submit/dispatch the lead (webhook submissions: none). The case requires the agent to accept the natural affirmative and capture the delegate handoff. The agent neither accepted it as confirmation nor made a submission. The pass criteria — summarise, ask consent in Turn 1, then accept the affirmative in Turn 2 and actually capture the handoff — were not met. No webhook submission was made despite the agent implying the enquiry was ready to send.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 43ms, total 43ms)

Visitor: I want to buy 2 General Attendee tickets for Paris. I am Jordan UAT, HR Director at UAT Example Manufacturing (2000 employees), and my work email is redacted-95526c2592@example.invalid.

Agent: I don’t have information about past events. I can help with current or future UNLEASH events instead: UNLEASH in Paris or UNLEASH in Miami.

Turn 2 (first token 385ms, total 385ms)

Visitor: yes please, send!

Agent: Your ticket enquiry for UNLEASH in Paris:

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?