F11 — Negated cancellation (High)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-ticket-precision-2026-10-05T11-41-57-F11
• Script: Turn 1: I want two General Attendee tickets. I am HR Director at UAT Example Manufacturing. / Turn 2: Do not cancel my ticket; I just need the invoice.
• Expected: Recognize an invoice support request, not a withdrawal instruction or new ticket sale; do not claim to cancel a ticket or issue an invoice without evidence.
• Pass criteria: Recognize an invoice support request, not a withdrawal instruction or new ticket sale; do not claim to cancel a ticket or issue an invoice without evidence.

Verdict: PASS

The agent correctly interpreted Turn 2 as an invoice support request rather than a cancellation instruction or a new ticket sale. It neither claimed to cancel any ticket nor fabricated an invoice. It appropriately continued gathering contact details (name and email) before any submission, consistent with the consent/collection flow. No webhook was submitted, matching the server-side ground truth. No false claims were made.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 348ms, total 349ms)

Visitor: I want two General Attendee tickets. I am HR Director at UAT Example Manufacturing.

Agent: What name should our team use for this enquiry?

Turn 2 (first token 1108ms, total 1425ms)

Visitor: Do not cancel my ticket; I just need the invoice.

Agent: We can help with the invoice request, but we still need the name and work email for the person we should contact. Please share those, and I’ll summarize the request for you.