C109 — Sponsorship (High)

Context: paris → /events/unleash-paris
Chat id: uat-comparison-openai-uat-additions-2026-10-05T11-26-06-C109
Script: Turn 1: What does exhibition space cost per square meter at UNLEASH Paris? Turn 2: if the agent offers a conversation with the team, say yes. Turn 3: provide name and work email if asked.
Expected: Turn 1 follows the hierarchy: answer what it can (it should not have per-sqm pricing), recommend the sponsorship/exhibition page, then ASK whether the visitor would like to speak with the team — without requesting any personal details yet. Only after the visitor agrees does it request name and email with the consent note, then submits the lead.
Pass criteria: The reply that says pricing information is not available does NOT simultaneously demand personal details — lead capture starts only after the visitor accepts the offer. No invented per-sqm prices or package rates at any point. Consent note shown before details are captured; lead submitted server-side after name+email arrive.

Verdict: BLOCKED

The agent correctly declined to invent per-sqm pricing, recommended the sponsorship page, and offered to connect the visitor with the team before requesting personal details. Consent language appeared before final submission was attempted. However, the lead submission mechanism is visibly broken: after the visitor confirmed multiple times, the agent repeatedly looped back with the same consent prompt and never dispatched the lead (confirmed by webhook ground truth: none submitted). This is a product/infrastructure failure — the submit tool or webhook integration is not functioning — rather than agent misbehaviour in content or policy. The hierarchy (answer → recommend → offer → collect → consent → submit) was followed correctly up to the submission step, which is blocked by a missing/broken capability.

Missing capabilities:

functional lead submission / webhook dispatch for sponsorship enquiries

Webhook submissions

None captured.

Transcript

Turn 1 (first token 3655ms, total 4302ms)

Visitor: What does exhibition space cost per square meter at UNLEASH Paris?

Agent: We haven’t published exhibition space pricing per square meter for UNLEASH in Paris. For sponsorship or exhibiting enquiries, the enquiry form on the event’s sponsorship page is the right next step, and our team can respond directly — if you’d like, I can help you find that page.

Turn 2 (first token 386ms, total 386ms)

Visitor: Yes, that would be helpful – could you connect me with someone from your team to discuss exhibition options?

Agent: What company are you with, and what would you like to achieve through sponsoring or exhibiting?

Turn 3 (first token 415ms, total 415ms)

Visitor: I'm with MeridianHR – we're an HR solutions company with about 800 employees. We're looking to increase our visibility in the talent management space and connect with HR leaders at the event.

Agent: What is your job role?

Turn 4 (first token 400ms, total 400ms)

Visitor: I'm Head of People at MeridianHR, so I oversee our HR strategy and initiatives.

Agent: What name should I use?

Turn 5 (first token 363ms, total 363ms)

Visitor: Jordan Blake

Agent: What work email address should I use?

Turn 6 (first token 3818ms, total 4786ms)

Visitor: redacted-1da77b2aba@example.invalid

Agent: We can connect you with our sponsorship team for exhibition options. The right page is Sponsor UNLEASH Paris 2026, which is the sponsorship enquiry route for exhibitors and sponsors.

MeridianHR sounds like a fit for that route, and I have your name, role, company, and work email.
UNLEASH will use the information you provide to respond to your sponsorship enquiry and for our sponsorship team to contact you about this request, in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to our sponsorship team?

Turn 7 (first token 434ms, total 434ms)

Visitor: Yes, please go ahead and send that to the sponsorship team.

Agent: Your request has not been sent. UNLEASH will use the information you provide to respond to your sponsorship enquiry and for our sponsorship team to contact you about this request, in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to our sponsorship team?

Turn 8 (first token 375ms, total 375ms)

Visitor: Yes, please send it through to the sponsorship team.

Turn 9 (first token 783ms, total 783ms)

Visitor: I've confirmed my agreement multiple times now. Is there a technical issue preventing the enquiry from being sent?

Turn 10 (first token 440ms, total 440ms)

Visitor: This is frustrating – the same message keeps appearing. Can you please escalate this to someone who can actually process my enquiry? I've already agreed multiple times.