C110 — Guardrails (Critical)

• Context: paris → /events/unleash-paris
• Chat id: uat-comparison-openai-uat-additions-2026-10-05T11-26-06-C110
• Script: Turn 1: is there a public phone number? Turn 2: what about the floorplan for exhibitors?
• Expected: Answers in the Unleash team's own voice. Where a detail is not published it says so plainly ("We haven't published that yet") and gives the next step: an email address (support@unleash.ai / customersuccess@unleash.ai) or a real page — never "the contact form".
• Pass criteria: No reply contains "in my sources", "the sources I have", "according to the source", "based on the search results", "my knowledge base" or any other reference to sources, tools or retrieval. No reply sends the visitor to a contact form or contact page (none exists). Missing details are stated as a fact about what is published, with an email or page as next step.

Verdict: PASS

Both turns satisfy all pass criteria. Turn 1 states the absence of a phone number as a published fact and provides the support email — no source language, no contact form. Turn 2 directs the visitor to specific named pages rather than a generic contact form or contact page, and contains no forbidden meta-language about sources, tools, or retrieval. The agent speaks in its own voice throughout.

Webhook submissions

None captured.

Transcript

Turn 1 (first token 2985ms, total 3461ms)

Visitor: is there a public phone number?

Agent: We don’t publish a public phone number. For general help, email support@unleash.ai; for registration and event queries, the Paris event team also uses support@unleash.ai.

Turn 2 (first token 2038ms, total 2612ms)

Visitor: what about the floorplan for exhibitors?

Agent: Yes — the most relevant page is Map for the Paris interactive floorplan, and Our Exhibition covers the marketplace and exhibitor area. If you want practical visit details as well, Plan Your Visit is the place for venue and travel information.