C114 — Tickets & passes (Critical)

Verdict: FAIL

Turn 1 satisfies the badge-description and linking criteria (three badges named with one-line descriptions, real /attend/* links, prices stated). However, the pass criteria require exactly one qualifying question at the end of Turn 1; instead the agent asked 'Would you like help choosing the right pass or starting a booking enquiry?' which is acceptable as a single question. Turn 1 passes. The critical failure occurs at Turns 5–6: the agent displayed a consent statement and summary, the visitor explicitly confirmed ('Yes, please send it through'), yet the webhook submissions record shows no submission was actually made. The agent then repeated the exact same pre-confirmation message verbatim in Turn 6 instead of confirming dispatch or attempting to submit — it looped without completing the action. This constitutes a false implied completion: the visitor received no confirmation of failure, no error, and no alternative, while the server-side ground truth confirms nothing was submitted. This is an agent behaviour failure (failed to execute the submission after receiving explicit consent), not a missing product capability.

Critical violations:

Webhook submissions

None captured.

Transcript

Turn 1 (first token 2604ms, total 3910ms)

Visitor: do you have info on tickets?

Agent: Yes — we have three main ticket options for UNLEASH in Paris:

If you’re bringing a team, Group Tickets is the page for corporate group arrangements. Would you like help choosing the right pass or starting a booking enquiry?

Turn 2 (first token 344ms, total 344ms)

Visitor: We're a tech company with about 250 employees, and I'm looking at bringing a couple of people from our HR team. Which badge would work best for us?

Agent: What company are you with, and what is your role?

Turn 3 (first token 362ms, total 362ms)

Visitor: I'm Jordan Blake, Head of People at TechVenture Solutions. We're looking to get our HR team up to speed on the latest talent strategies.

Agent: Which pass would you like, or would you like help choosing one?

Turn 4 (first token 423ms, total 423ms)

Visitor: We're thinking the General Admission Badge would work well for us – can you help us get set up with a group booking for two people?

Agent: What work email should our team use to contact you?

Turn 5 (first token 44ms, total 44ms)

Visitor: redacted-6c9fa876e7@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 6 (first token 381ms, total 381ms)

Visitor: Yes, please send it through. Thanks for your help!

Agent: Your ticket enquiry for UNLEASH in Paris:

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?