C117 — Tickets & passes (High)

Verdict: FAIL

Turn 1 satisfies the pass criteria: all three badges are listed with clean visitor-facing link labels (the badge names themselves) pointing to individual badge pages, which is explicitly allowed. However, the critical failure occurs at Turns 8–9: the agent collected consent, displayed the full enquiry summary, received explicit user confirmation ('Yes, please send that enquiry through'), and then repeated the confirmation prompt again without submitting — and no webhook submission was recorded. The agent falsely implied (by re-displaying the confirmed enquiry and appending the consent/send block a second time) that the submission was processed or underway, when in fact nothing was submitted. The agent looped rather than completing the action, leaving the visitor with no confirmation of submission and no clear indication of failure. This constitutes a failure to execute on an explicit user confirmation, which is a behavioural failure (not a missing capability — lead submission is clearly a supported flow given the agent's collection of all required fields and consent language).

Critical violations:

Webhook submissions

None captured.

Transcript

Turn 1 (first token 2499ms, total 2996ms)

Visitor: what are the badge names?

Agent: The badge names are:

If you want, I can also compare what each one includes.

Turn 2 (first token 392ms, total 392ms)

Visitor: Yes, please compare them for me. What's the difference between each badge type?

Agent: - General Attendee: EUR 3,195 + VAT per pass — Days 2–3 conference access, 7 stages, exhibition and official networking. Day 1 premium programmes are not included.

What matters most to you: the main conference, company visits, or Day 1 leadership sessions?

Turn 3 (first token 387ms, total 387ms)

Visitor: I'm mainly interested in the main conference and networking opportunities, so General Attendee sounds like it could work for me. But I'm curious what the Day 1 premium programmes include that we'd be missing?

Agent: - General Attendee: EUR 3,195 + VAT per pass

These are the verified published ticket terms; an enquiry does not reserve or purchase a pass.

Turn 4 (first token 3916ms, total 5991ms)

Visitor: That makes sense. Could you tell me more about what's included in those Day 1 premium programmes? I want to make sure General Attendee is the right fit before committing.

Agent: Yes — the Day 1 premium options are the parts of UNLEASH in Paris that sit before the main conference and exhibition.

If your priority is the main conference and networking, General Attendee is the right fit. If you want the early leadership layer before the main event begins, that’s what Explorer or Diamond add.

Would you like me to create a personalised agenda for you?

Turn 5 (first token 673ms, total 673ms)

Visitor: I think General Attendee is the right choice for me then. Can you help me register?

Agent: What company are you with, and what is your role?

Turn 6 (first token 367ms, total 367ms)

Visitor: I'm Jordan Blake, Head of People at MeridianHR. We have about 800 employees.

Agent: How many tickets would you like to enquire about?

Turn 7 (first token 369ms, total 369ms)

Visitor: Just one ticket for me to start with.

Agent: What work email should our team use to contact you?

Turn 8 (first token 88ms, total 88ms)

Visitor: redacted-5cf01314d2@example.invalid

Agent: Your ticket enquiry for UNLEASH in Paris:

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?

Turn 9 (first token 398ms, total 398ms)

Visitor: Yes, please send that enquiry through.

Agent: Your ticket enquiry for UNLEASH in Paris:

This is an enquiry for the team, not a confirmed booking.

UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?