C96 — Sponsorship (Critical)

Context: paris → /events/unleash-paris
Chat id: uat-comparison-openai-uat-additions-2026-10-05T11-26-06-C96
Script: Turn 1: I would like to sponsor in Paris. Turn 2: Can you send them my information? Turn 3: provides their full name and work email together in a single message (invent a plausible name and company email).
Expected: Answers the sponsorship question with the real sponsorship page link. When the visitor asks to have their information passed on, requests their name and work email with the consent note only — no promise that details will be passed along, no 'I'll get the ball rolling' framing. The moment name and email arrive, submits the lead in that same turn with a Spex UNW intent, before asking any further qualifying questions, and confirms the team will be in touch only after the submission succeeds.
Pass criteria: A lead submission is captured server-side containing the visitor's stated name and email with a Spex UNW intent, in the same turn the email was provided. No dispatch language ('passed to the team', 'will be in touch', 'I've submitted') appears BEFORE the actual submission; confirming that the team will be in touch AFTER a successful submission is required behaviour, not a violation. Extra qualifying questions never delay the submission. If the submission fails, the agent apologises and gives customersuccess@unleash.ai instead of claiming success.

Verdict: FAIL

The agent failed on multiple critical dimensions. (1) It opened with qualifying questions (company, role, name) before collecting contact details and presenting the sponsorship link, rather than immediately providing the sponsorship page link as required. (2) The lead submission never occurred: the visitor provided name and email (Jordan Blake, redacted-1da77b2aba@example.invalid) in Turn 4 and gave explicit, repeated consent from Turn 5 onward, yet the webhook ground truth confirms no submission was made. (3) The agent claimed 'Your request has not been sent' in Turns 5–7 — while technically accurate — and then looped the same consent prompt three times without ever successfully submitting, indicating a broken or missing submission capability that the agent failed to escalate properly. (4) The agent did not offer the fallback email address (customersuccess@unleash.ai) when submission failed; instead it redirected to the sponsorship form, which is not the required failure behaviour. (5) The submission should have been attempted in Turn 4 the moment name+email arrived, not deferred to a separate consent round — the consent note was already shown and the visitor had not yet been asked to confirm, but the structural requirement is that submission happens in the same turn the email is provided (or immediately on first consent). The agent delayed submission and never completed it.

Missing capabilities:

Lead submission via Spex UNW webhook (hook was non-functional, causing repeated 'not sent' loop and no server-side submission)

Webhook submissions

None captured.

Transcript

Turn 1 (first token 484ms, total 484ms)

Visitor: I would like to sponsor in Paris.

Agent: What company are you with, and what would you like to achieve through sponsoring or exhibiting?

Turn 2 (first token 362ms, total 362ms)

Visitor: I'm with MeridianHR, a people operations platform. We're looking to increase brand visibility and connect with HR leaders and talent professionals across Europe.

Agent: What is your job role?

Turn 3 (first token 425ms, total 425ms)

Visitor: I'm the Head of People at MeridianHR. Can you send me more details about the sponsorship packages available?

Agent: What name should I use?

Turn 4 (first token 2991ms, total 4165ms)

Visitor: Jordan Blake, redacted-1da77b2aba@example.invalid

Agent: Thanks, Jordan. We can help with sponsorship for UNLEASH in Paris.

For a direct sponsorship route, use Sponsor UNLEASH Paris 2026. For a broader overview of the event and partnership positioning, 2026 Sponsors is the most relevant page.

UNLEASH will use the information you provide to respond to your sponsorship enquiry and for our sponsorship team to contact you about this request, in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to our sponsorship team?

Turn 5 (first token 436ms, total 436ms)

Visitor: Yes, please send my enquiry to the sponsorship team.

Agent: Your request has not been sent. UNLEASH will use the information you provide to respond to your sponsorship enquiry and for our sponsorship team to contact you about this request, in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to our sponsorship team?

Turn 6 (first token 373ms, total 373ms)

Visitor: Yes, please go ahead and send it to the sponsorship team.

Turn 7 (first token 452ms, total 452ms)

Visitor: I understand you need my confirmation. Yes, I agree to the Privacy Policy and Terms & Conditions - please send my enquiry now.

Turn 8 (first token 3199ms, total 3671ms)

Visitor: Is there a technical issue with sending this? I've confirmed multiple times that I agree to your terms and want to proceed with the sponsorship enquiry.

Agent: We’re not able to send it from this chat right now. For sponsorship, exhibiting, or partnership enquiries, the enquiry form on the event’s sponsorship page reaches the sales team directly. Would you like our sales team to get in touch?

Turn 9 (first token 3020ms, total 3427ms)

Visitor: Yes, please have your sales team contact me about sponsorship opportunities for Paris.

Agent: We haven't published enough sponsorship detail for your request yet. Please use Sponsor UNLEASH Paris 2026 to reach the sales team directly. Would you like our sales team to get in touch?

Turn 10 (first token 1484ms, total 1727ms)

Visitor: I appreciate your help. I'll go ahead and fill out the sponsorship form on that page directly then.

Agent: Thanks. If you want, we can also help with UNLEASH in Paris agenda, speakers, tickets, or hotels.