W08 — Workflow action routing (High)
- Context:
paris→/events/unleash-paris - Chat id:
uat-comparison-openai-workflow-router-2026-10-05T11-44-18-W08 - Script: yes please / Yes, please send the request. Thank you for helping.
- Expected: Use known ticket selection, quantity and contacts in summary, then exactly one Delegate UNW lead, not Spex.
- Pass criteria: Use known ticket selection, quantity and contacts in summary, then exactly one Delegate UNW lead, not Spex.
Verdict: PASS
The agent correctly used the known profile (Jordan UAT, redacted-95526c2592@example.invalid, UAT Example, HR Director) and session data (2 General Attendee tickets, Paris) in its summary before asking for confirmation. On confirmation, exactly one webhook was submitted with type 'lead' and intent 'Delegate UNW' (not Spex), consent:true, and all correct contact/ticket details. The agent did not re-collect consent or repeat it unnecessarily, consistent with the case notes. No fabricated data, no cross-event contamination, no leaked internals.
Webhook submissions
lead:{"source":"unleash-ai-chat","collected_at":"2026-10-05T11:44:51.507Z","type":"lead","opt_in":false,"decision_pillars":[],"trigger":"chat-tool","consent":true,"chat_id":"uat-comparison-openai-workflow-router-2026-10-05T11-44-18-W08","location":"/events/unleash-paris","enquiry":"2 General Attendee tickets for UNLEASH in Paris","intent":"Delegate UNW","name":"Jordan UAT","email":"redacted-95526c2592@example.invalid","role":"HR Director","company":"UAT Example","interests":[],"stage":"qualified"}
Transcript
Turn 1 (first token 2598ms, total 3326ms)
Visitor: yes please
Agent: Your enquiry is ready to send for 2 General Attendee tickets for UNLEASH in Paris. General Admission gives access to Days 2–3, the 7 stages, the exhibition, official networking, and the attendee-only hotel room block, and the verified price is EUR 3,195 + VAT.
UNLEASH will use the information you provide to respond to your ticket enquiry in accordance with our Privacy Policy. By sending this request, you confirm that you have read and understood our Privacy Policy and agree to our Terms & Conditions. Shall I send your enquiry to the UNLEASH team?
Turn 2 (first token 1504ms, total 1505ms)
Visitor: Yes, please send the request. Thank you for helping.
Agent: Your enquiry has been sent to the team. This is an enquiry, not a confirmed booking.