W10 — Workflow action routing (High)
- Context:
paris→/events/unleash-paris - Chat id:
uat-comparison-openai-workflow-router-2026-10-05T11-44-18-W10 - Script: Actually I want to buy 2 General Attendee tickets, not sponsor. / Yes, please send it.
- Expected: Switch to ticket enquiry, show prepared summary, then exactly one Delegate UNW lead; no Spex submission.
- Pass criteria: Switch to ticket enquiry, show prepared summary, then exactly one Delegate UNW lead; no Spex submission.
Verdict: PASS
The agent correctly switched from sponsorship to ticket enquiry, displayed a prepared summary of the 2 General Attendee tickets for UNLEASH Paris with pricing, and asked for confirmation before submitting. Upon confirmation, exactly one lead webhook was submitted with intent 'Delegate UNW' and no Spex submission was made. All pass criteria are satisfied.
Webhook submissions
lead:{"source":"unleash-ai-chat","collected_at":"2026-10-05T11:45:14.095Z","type":"lead","opt_in":false,"decision_pillars":[],"trigger":"chat-tool","consent":true,"chat_id":"uat-comparison-openai-workflow-router-2026-10-05T11-44-18-W10","location":"/events/unleash-paris","enquiry":"2 General Attendee tickets for UNLEASH in Paris","intent":"Delegate UNW","name":"Jordan UAT","email":"redacted-95526c2592@example.invalid","role":"HR Director","company":"UAT Example","interests":[],"stage":"qualified"}
Transcript
Turn 1 (first token 2191ms, total 3685ms)
Visitor: Actually I want to buy 2 General Attendee tickets, not sponsor.
Agent: Thanks, noted. We can help with your 2 General Attendee tickets for UNLEASH in Paris.
- General Admission Badge — for attendees who want the core conference. It includes Days 2–3 conference access, 7 stages, full exhibition access, official networking events, attendee-only hotel room block, community access via app, and the UNLEASH Journey Book. EUR 3,195 + VAT
- Badges — compare all three pass types if you want to review options
Your request is for 2 General Attendee tickets in Paris, for Jordan UAT at UAT Example. Shall I send your enquiry to the UNLEASH team?
Turn 2 (first token 1561ms, total 1563ms)
Visitor: Yes, please send it.
Agent: Your enquiry has been sent to the team. This is an enquiry, not a confirmed booking.