{
  "case": "openai/knowledge/K05",
  "finding": "Two observations for the same sign-off have null output, 16 seconds apart; the runner retries with 15s/30s delays and the final third request gets deterministic duplicate-message warning. Not evidence the visitor repeated the message; not sufficient evidence of cross-session leakage.",
  "observations": [
    {
      "id": "c4be06e4ad3b714e",
      "traceId": "db8c5f64c0cee96c76d0a0dbf0fc488d",
      "at": "2026-10-05T11:31:45.385Z",
      "input": "{\"message\":\"Thanks, that's all.\",\"profileContext\":\"{\\\"interests\\\":[],\\\"nameKnown\\\":false,\\\"emailKnown\\\":false}\",\"history\":[{\"role\":\"user\",\"text\":\"I can no longer attend, what do I ",
      "output": null
    },
    {
      "id": "0987c0d7b8e89ad3",
      "traceId": "34e7830bf03260f8f34fda6ff720e1e8",
      "at": "2026-10-05T11:31:29.029Z",
      "input": "{\"message\":\"Thanks, that's all.\",\"profileContext\":\"{\\\"interests\\\":[],\\\"nameKnown\\\":false,\\\"emailKnown\\\":false}\",\"history\":[{\"role\":\"user\",\"text\":\"I can no longer attend, what do I ",
      "output": null
    },
    {
      "id": "e4e954c29e82ce84",
      "traceId": "23c778b375086f90d5efff0619e00f72",
      "at": "2026-10-05T11:31:25.395Z",
      "input": "{\"message\":\"I can no longer attend, what do I do?\",\"profileContext\":\"{\\\"interests\\\":[],\\\"nameKnown\\\":false,\\\"emailKnown\\\":false}\",\"history\":[],\"location\":\"/events/unleash-paris\",\"t",
      "output": "If you can no longer attend, please contact [support@unleash.ai](mailto:support@unleash.ai) with your booking reference. We handle cancellation and refund requests in line with our [Event Terms & Conditions](/events/unleash-paris/event-terms-and-conditions).\n\nIf you want, we can also help with a ticket transfer to a colleague."
    }
  ]
}